---
title: "Contact MailDeck | Support, Sales and Billing"
description: "How to reach MailDeck: support@maildeck.co for support and sales, in-app chat on the dashboard, Discord community, and the addresses for billing, privacy and data protection requests."
canonical: "https://maildeck.co/contact"
last-updated: "2026-08-22"
---

> How to reach MailDeck: support@maildeck.co for support and sales, in-app chat on the dashboard, Discord community, and the addresses for billing, privacy and data protection requests.

Company

# Contact MailDeck

Support, sales and billing English

MailDeck is operated by The Scaling Group LLC. Every channel below is monitored by the operations team; email is the fastest route for anything account-specific, and in-app chat is the fastest route if you are already signed in to the dashboard.

## Support and sales

- Email: [support@maildeck.co](mailto:support@maildeck.co) - support, pre-sales questions, quotes and infrastructure planning.

- In-app chat: the chat widget inside [app.maildeck.co](https://app.maildeck.co), for anything tied to a live order or inbox.

- Community: the [ScalingRoom Discord](https://discord.gg/scalingroom), for general cold email infrastructure discussion.

When you write in about a delivery or deliverability issue, include the domain, the inbox address, the sequencer you connect through, and the approximate time the behaviour started. That is enough for us to pull the DNS and placement history without a round trip.

## Billing, cancellations and refunds

Subscription changes, invoices and cancellations are handled from the billing section of [your dashboard](https://app.maildeck.co), or by writing to [support@maildeck.co](mailto:support@maildeck.co) from the email address on the account. The governing terms are in our [Refund Policy](https://maildeck.co/legal/refund) and [Cancellation Policy](https://maildeck.co/legal/cancellation).

## Privacy and data protection

Privacy requests, including access, correction and deletion of personal data, go to [help@scalingroom.com](mailto:help@scalingroom.com) as set out in our [Privacy Policy](https://maildeck.co/legal/privacy). Data protection and GDPR correspondence, including data processing agreements, goes to [support@scalingroom.com](mailto:support@scalingroom.com); see the [Data Protection](https://maildeck.co/legal/data-protection) page and the [Data Processing Addendum](https://maildeck.co/legal/dpa).

## Before you write in

Most account questions are answered in the [FAQ](https://maildeck.co/faq), pricing for every product is published on the [pricing page](https://maildeck.co/pricing), and the setup and deliverability guidance we give customers is public in the [Cold Email Bible](https://maildeck.co/guideline) and the [technical field reports](https://maildeck.co/blog).

Machine-readable version of this page: [contact.md](https://maildeck.co/contact.md). Site-wide summary for agents: [llms.txt](https://maildeck.co/llms.txt).