MailDeck is operated by The Scaling Group LLC. Every channel below is monitored by the operations team; email is the fastest route for anything account-specific, and in-app chat is the fastest route if you are already signed in to the dashboard.
Support and sales
- Email: support@maildeck.co — support, pre-sales questions, quotes and infrastructure planning.
- In-app chat: the chat widget inside app.maildeck.co, for anything tied to a live order or inbox.
- Community: the ScalingRoom Discord, for general cold email infrastructure discussion.
When you write in about a delivery or deliverability issue, include the domain, the inbox address, the sequencer you connect through, and the approximate time the behaviour started. That is enough for us to pull the DNS and placement history without a round trip.
Billing, cancellations and refunds
Subscription changes, invoices and cancellations are handled from the billing section of your dashboard, or by writing to support@maildeck.co from the email address on the account. The governing terms are in our Refund Policy and Cancellation Policy.
Privacy and data protection
Privacy requests, including access, correction and deletion of personal data, go to help@scalingroom.com as set out in our Privacy Policy. Data protection and GDPR correspondence, including data processing agreements, goes to support@scalingroom.com; see the Data Protection page and the Data Processing Addendum.
Before you write in
Most account questions are answered in the FAQ, pricing for every product is published on the pricing page, and the setup and deliverability guidance we give customers is public in the Cold Email Bible and the technical field reports.
Machine-readable version of this page: contact.md. Site-wide summary for agents: llms.txt.